Cookies Policy | Pokie Mate Casino

1. About cookies and similar technologies

Cookies are small text files stored on your computer, mobile phone, tablet or another internet-connected device when you visit a website. They allow a website to recognise a device, remember selected settings and support a consistent browsing experience. Some cookies are temporary and are deleted when you close your browser. Others remain on your device until they expire or you remove them.

Pokie Mate Casino may also use technologies that perform a similar function to cookies. These technologies can include pixels, tags, software development kits, local storage, browser identifiers and other online tracking tools. For convenience, this policy refers to these technologies collectively as cookies, unless a particular distinction is required.

A cookie does not usually identify you by name on its own. However, information obtained from cookies may be linked with information about your browser, device, account or use of our services. This may be necessary for website operation, account security, customer support, fraud prevention, compliance or other purposes explained in our Privacy Policy.

First-party and third-party cookies

Some cookies are placed directly by Pokie Mate Casino. Other cookies may be placed by service providers that help us host, secure, analyse or improve the website and online services. These are known as third-party cookies. Third-party providers may handle information under their own privacy notices and terms, subject to any arrangements and requirements that apply to their services.

The cookies used on the website may change from time to time as our features, technology, service providers and legal obligations change. The availability of particular cookies may also depend on the page you visit, the device you use and your location.

2. Types of cookies we may use

Cookies may be grouped into different categories according to their purpose. One cookie may support more than one function. The following categories describe the types of cookies that may be used on the Pokie Mate Casino website:

Strictly necessary cookies: These support essential functions such as loading pages, maintaining a secure session, processing account access, remembering basic security settings and enabling important website features. The website may not operate correctly without these cookies, so they may not be available for ordinary preference-based disabling.
Functionality cookies: These remember choices and settings, such as language, region, display preferences or other options selected during a visit. They help the website provide a more convenient and consistent experience when you return.
Performance and analytics cookies: These provide information about how visitors use the website, including which pages are visited, how features perform, how long pages take to load and whether technical errors occur. The information can help us improve content, navigation and website performance.
Security and risk-management cookies: These assist with authentication, account protection, fraud detection, unusual-activity monitoring and the prevention of abuse or unauthorised access. They may help us protect the website, our services and users from security threats.
Advertising and marketing cookies: Where used and permitted, these may help measure promotional activity, understand how visitors interact with communications and provide more relevant advertising or information. These cookies may be placed by us or by approved technology providers.
Preference and consent cookies: These remember the choices you make about cookies, privacy settings or other website preferences. They help apply your selections on later visits and reduce the need to repeat the same choices.

A session cookie normally expires when your browsing session ends. A persistent cookie remains on your device for a defined period or until it is deleted. The retention period depends on the purpose of the cookie, technical requirements and the practices of the relevant provider. Cookies may also be updated, replaced or removed as the website changes.

3. Why we use cookies

Cookies help Pokie Mate Casino operate its website and provide online services in a secure and reliable way. Depending on the circumstances, information collected through cookies may be used for the following purposes:

To load pages, features and online services correctly.
To maintain a secure connection while you move between pages or use account features.
To remember settings, preferences and information that you have selected.
To support sign-in, authentication and account-session management.
To detect, investigate and prevent fraud, abuse, security incidents and other unauthorised activity.
To monitor the technical performance, stability and availability of the website.
To identify errors and help our teams troubleshoot or improve website functions.
To understand general visitor behaviour and usage patterns through aggregated or statistical information.
To test new features, improve navigation and make content easier to use.
To measure communications, campaigns or promotional activity where this is allowed.
To provide relevant website content or information based on your settings or interactions.
To meet operational, legal, regulatory, security and record-keeping requirements where applicable.

Information collected through cookies may be combined with information obtained from your device, browser, account activity or interactions with our services. We use this information for legitimate operational, security, service, compliance or business purposes, or for another purpose permitted by applicable law.

Analytics information may be reviewed in an aggregated or statistical form. This is intended to show general trends, such as which pages are useful or where visitors encounter difficulties, rather than identify a particular person. Cookies are not a replacement for good account security. You should keep your login details confidential, use suitable security settings and protect any device used to access the website.

Personalised content and responsible use

Where cookies are used to help provide advertising, communications or content that is more relevant to you, this will be subject to applicable requirements and available choices. Cookie preferences do not override responsible gambling tools, account restrictions, identity checks or other controls that may apply to the use of gambling services.

4. Your cookie choices and browser controls

Where a cookie banner, preference centre or similar tool is provided, you can use it to review and change your choices about non-essential cookies. Your selection may apply only to the browser or device used when you make the choice. If you use another browser, clear your browser data or change devices, you may need to set your preferences again.

You can also manage cookies through your browser or device settings. Most commonly used browsers allow you to view, block, restrict or delete cookies. Some browsers can notify you when a cookie is being placed. The available controls differ between browsers, devices and operating systems, so you should check the privacy or help settings provided for your particular product.

Review the cookie or privacy settings available through the website, where those settings are provided.
Choose whether to accept or refuse available categories of non-essential cookies.
Use your browser settings to delete existing cookies or prevent future cookies from being stored.
Review the settings on each browser or device that you use to visit the website.
Revisit your preferences if you change your mind or if your browser settings are reset.

If you disable, restrict or delete cookies, some website functions may not work as intended. You may be asked to sign in again, lose saved preferences or experience slower or less personalised performance. Blocking strictly necessary cookies may prevent access to account, security, transaction or other essential features. Disabling analytics or marketing cookies should not normally prevent basic browsing, although the effect may vary depending on the services involved.

Consent and necessary cookies

Where consent is required by law, we will seek consent before using non-essential cookies and provide information about how you can change or withdraw that consent. Cookies needed to provide a service you request, maintain website security, remember a privacy choice or comply with a legal obligation may be used where permitted without separate consent. The categories and controls shown to you may depend on your location and applicable requirements.

Changing your preferences generally applies to future use of cookies. It does not necessarily remove information collected before your change. To remove existing cookies, you may also need to use your browser or device settings. Cookie choices are separate from other choices, such as marketing communication preferences, account settings or responsible gambling limits.

5. Third parties, privacy and policy updates

Pokie Mate Casino may use service providers to support website hosting, technical monitoring, security, analytics, customer communications, payment-related functions and other online operations. These providers may process information collected through cookies on our behalf or use their own technologies in connection with their services. Their handling of information may also be described in their own privacy notices and terms.

The website may include links to external websites, applications or services. External services are not controlled by Pokie Mate Casino and may use cookies under their own policies. This Cookies Policy does not apply to those external services. Before providing personal information or accepting cookies on another website, you should review the relevant website's privacy and cookie information.

Depending on the services used, information collected through cookies may be processed or stored in Australia or another country. We take reasonable steps appropriate to the circumstances when engaging service providers and handling information. However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

Our collection, use, disclosure and protection of personal information is also covered by our Privacy Policy. That policy contains further information about privacy practices, available choices and rights that may apply under Australian privacy law. If there is a difference between this Cookies Policy and another notice, the relevant notice or terms may apply according to the subject matter and applicable requirements.

We may update this Cookies Policy when our website, technology, services, providers or legal obligations change. An updated version will be made available on the website, with a revised date or other notice where appropriate. We encourage you to check this page from time to time so that you remain aware of how cookies may be used.

If you have a question about this Cookies Policy or the way cookies are used, please use the support or contact options made available through the Pokie Mate Casino website. We may need to verify your identity before responding to a privacy request. Questions and requests will be reviewed in accordance with applicable requirements and our internal procedures.