Pokie Mate Casino Terms & Conditions

These Terms & Conditions explain the rules that apply when you access or use Pokie Mate Casino. Please read them carefully before creating an account, depositing funds or playing any game. By using the website or its services, you confirm that you understand and agree to follow these terms, together with any additional rules displayed for particular games, promotions or services.

Pokie Mate operates under licences issued by the Tobique First Nation and the Kahnawake Gaming Commission, and employs KYC identity verification to approve withdrawals.

1. Acceptance, eligibility and general use

These Terms & Conditions form an agreement between you and Pokie Mate Casino in relation to your use of the website, account facilities, games and related services. They apply whenever you visit the website, register an account, make a transaction or participate in a game. If you do not accept these terms, you must stop using the website and must not create or continue to use an account.

You must only use Pokie Mate Casino where online gambling is lawful for you. Australian gambling rules can differ between states and territories, and other restrictions may apply depending on your location, age or personal circumstances. You are responsible for checking the laws that apply to you and for making sure that your use of the website is permitted. We do not invite anyone to use the service where doing so would breach local law.

You must be of the legal gambling age that applies in your location. You must not access or use the service if you are under that age, if you are excluded from gambling, or if you are otherwise prohibited from participating. We may ask for information or documents to confirm your age, identity, location or eligibility before allowing access to some or all services.

The website is intended for individual use. You must provide information that is accurate, complete and current when registering or updating your account. You must tell us if relevant information changes. Providing false, misleading or incomplete information may result in restricted access, account closure or the review of transactions and game activity.

Your account

You may generally hold only one personal account unless we expressly agree otherwise.
Your account must be registered in your own name and must not be opened for another person.
You are responsible for keeping your login details, devices and account information secure.
You must notify us as soon as possible if you believe your account has been accessed without permission.
You must not sell, transfer, lend or otherwise make your account available to another person.
You remain responsible for activity carried out through your account until appropriate security steps have been taken.

2. Deposits, withdrawals and account balances

Available payment methods, processing requirements and any applicable conditions will be shown on the website or during the relevant transaction. You must use a payment method that belongs to you or that you are authorised to use. Payments made using another person’s card, account or financial instrument may be declined, reversed or subject to further checks.

You should only deposit money that you can afford to lose. A deposit is intended for participation in the available services and is not a savings product or investment. You must not use the website to move funds for another person, to disguise the source of funds, or for any unlawful financial purpose. We may carry out checks required to meet legal, security and financial crime prevention obligations.

A withdrawal request may be subject to identity, payment method, account and transaction checks. We may ask you to provide reasonable supporting information before processing a withdrawal. The timing of a transaction can depend on verification, the selected payment method, financial institutions, technical processing and other circumstances outside our control. No particular processing time is promised unless stated separately in applicable information.

You should review your account balance and transaction history regularly and report any suspected error or unauthorised transaction promptly. If a payment is reversed, disputed or found to be unauthorised, we may restrict the account while the matter is investigated. We may also correct obvious accounting or technical errors and adjust a balance where funds have been credited incorrectly.

Verification and account reviews

We may conduct checks at registration, during account use or before a transaction is completed. These checks may involve identity, age, address, payment ownership, source of funds, location, responsible gambling concerns or other compliance matters. You agree to provide information that is reasonably requested and to cooperate with the review process. If requested information is not provided, access to services or transactions may be delayed, limited or refused.

3. Games, promotions and responsible gambling

Games are provided for entertainment. Game rules, features, availability and technical operation may vary, and additional rules may apply to a particular game. You should read the information displayed for a game before playing. Unless a specific rule states otherwise, each valid game result is determined by the applicable game system and recorded in the relevant account or transaction records.

You must not attempt to influence, disrupt or manipulate a game or the website. This includes using automated software, bots, unauthorised tools, exploits, collusion, fraudulent activity or any other method intended to obtain an unfair advantage. You must not interfere with the security, availability or proper operation of the service, or try to gain access to another person’s account or information.

Promotions and bonuses

Any promotion, bonus, reward or promotional campaign may have separate terms. Those terms will explain matters such as eligibility, the relevant period, qualifying activity, use restrictions, wagering or playthrough requirements, expiry, withdrawal conditions and circumstances in which an offer may be withdrawn. You should read the applicable promotional terms before accepting or using an offer. If promotional terms conflict with these Terms & Conditions, the specific promotional terms will generally apply to that offer to the extent of the inconsistency.

We may correct, suspend or withdraw a promotion where there is an obvious error, technical issue, suspected misuse, fraud or a legal or operational reason. A person must not create multiple accounts, use another person’s account or otherwise act dishonestly to obtain a reward. Where an offer has been granted in error or used in breach of its conditions, we may remove the offer or associated benefit after reviewing the circumstances.

Responsible gambling

Gambling should be treated as entertainment, not as a way to make money or recover losses. Set a budget and time limit before you start, keep track of your play and never gamble with money needed for living expenses. Do not play when upset, under the influence of alcohol or drugs, or when gambling is affecting your work, relationships or wellbeing.

Take regular breaks and avoid chasing losses.
Use available account controls, limits, time-outs or self-exclusion options where appropriate.
Do not ask another person to gamble on your behalf or allow another person to use your account.
Seek independent support if gambling is becoming difficult to control.
Contact the website through the available support channel if you want information about account restrictions or self-exclusion.

4. Suspension, intellectual property and legal terms

We may suspend, restrict or close an account where we reasonably consider it necessary. Reasons may include a breach of these terms, suspected fraud or unlawful activity, an unsuccessful verification process, a responsible gambling concern, payment irregularities, technical security issues, account inactivity or a legal or regulatory requirement. We may also suspend access to a game or the website for maintenance, changes, security reasons or circumstances outside our reasonable control.

If an account is closed or restricted, we will handle any remaining balance in accordance with applicable law, the results of relevant checks and any applicable account or transaction rules. We may retain information and records where required for legal, security, dispute resolution or responsible gambling purposes. Closing an account does not remove obligations that arose before closure.

Website content and availability

The website, text, graphics, software, branding, game content and other materials are protected by intellectual property rights. You may use them only for personal, lawful use of the services. You must not copy, reproduce, modify, publish, distribute, reverse engineer or commercially exploit website content unless you have permission or the law allows you to do so.

We aim to keep the website and services accurate and available, but uninterrupted access cannot be guaranteed. Content may contain errors, may become outdated, or may be changed without notice. We are not responsible for interruptions caused by maintenance, communications networks, devices, software, payment providers, events outside reasonable control or your failure to meet technical requirements.

Liability, changes and complaints

Nothing in these terms excludes, restricts or modifies a consumer guarantee, right or remedy that cannot lawfully be excluded under applicable Australian law. To the extent permitted by law, you are responsible for your use of the website and for maintaining the security of your account and devices. We are not responsible for losses caused by your breach of these terms, misuse of the service, inaccurate information, unauthorised access resulting from your failure to protect login details, or events outside reasonable control.

These terms may be updated from time to time to reflect changes to the service, legal requirements, security practices or operating arrangements. The latest version will be made available on the website, with the relevant date or notice where appropriate. Continuing to use the service after an update takes effect means that you accept the revised terms. If you do not agree with a change, you must stop using the service and may request that your account be closed.

If you have a question, believe an error has occurred, or wish to make a complaint, use the support or contact channel provided on the website. Include enough information for the matter to be reviewed, but do not send payment passwords or other unnecessary security details. We will consider complaints fairly and may ask for further information before providing a response.

These Terms & Conditions are intended to operate with the laws that apply to the services and to you. If any provision is found to be invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted by law. These terms, together with any applicable game, promotion, privacy and responsible gambling information, form the general rules for your use of Pokie Mate Casino.